Privacy Policy

Controller

The Ciraqua website is owned by Ciraqua, the data controller of your personal data. This policy explains how we process information collected through the site and why. Please read it before using the website. We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect

When you visit the site we automatically collect certain information about your device, such as browser, IP address, time zone and some installed cookies. We also collect information about the pages you view, the websites or search terms that referred you, and how you interact with the site ("Device Information").

When you register we collect the data you provide: name, email address, account type (private person or company), company name if applicable, and payment-related details. Card details are processed by our payment provider Stripe and are never stored on our servers.

Why we process your data

We process only the minimum data needed to run the platform: to provide your account and subscription, to show you provider listings according to your plan, to detect abuse and to compile anonymous usage statistics. Statistics are not aggregated in a way that identifies individual users.

You can browse parts of the website without revealing who you are. If you want to use account features, subscribe or contact us, you may need to provide personal data such as your email, name, city, organisation or phone number. If you choose not to, some features may not be available. If you are unsure which information is mandatory, contact us through the service question form on our home page.

Your rights

If you are a European resident you have the following rights regarding your personal data:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision-making and profiling

To exercise a right, contact us using the details below. We process your information to fulfil our contract with you (for example your subscription) or to pursue our legitimate business interests. Your information may be transferred outside of Europe, including to Canada and the United States.

Links to other websites

Provider listings link to external websites that we do not own or control. We are not responsible for the privacy practices of third parties. Please read their privacy statements when you leave our site.

Information security

We keep the information you provide on servers in a controlled, secure environment, and maintain reasonable administrative, technical and physical safeguards against unauthorised access, use, modification and disclosure. No data transmission over the internet can be guaranteed to be fully secure.

Legal disclosure

We will disclose information we collect, use or receive if required or permitted by law, for example to comply with a legal process, to protect our rights or the safety of others, to investigate fraud, or to respond to a government request.

Contact

Questions about this policy or your rights? Email the service question form.